Troubleshooting Mobile

This section focuses on issues and questions that may arise while using Mobile. 

Troubleshooting: A mobile packet sent to the field does not appear in Process Framework

On occasion, a mobile packet sent to the field may not appear in Session Manager or Workflow Manager. The issue lies with duplicate versions of the same packet.

Sometimes, when a packet is sent from the field to the enterprise, a locked duplicate is left behind. When this happens, the packet is still sent to the enterprise without any problems. A message similar to the following is written to the event log to document the orphaned packet.

        Duplicate packets exist in folder C:\3041 MobileFieldBase\

Each time the Send/Receive task is executed on the field machine, Process Framework attempts to delete all orphaned packets left behind. If it can’t delete a packet because of a lock, it creates a Duplicates folder and places the orphaned packet there.

When the enterprise user attempts to return the packet to the field and a duplicate packet ID is encountered, the duplicate packet is replaced by the packet sent from the enterprise. Because the packet doesn’t reside in the correct Transport\Incoming directory, it won’t be visible in Session Manager or Workflow Manager. To remedy, follow these steps:

  1. Move the packet from the Duplicates folder into the Transport\Incoming folder.
  2. Execute Send/Receive Mobile Data.

Troubleshooting: Why does the Redliner Extension require Mobile?

The Redliner Extension provides access to the Graphics Tab and Session Manager. The Redliner Extension requires Mobile because the graphics created by Redliner are stored in Mobile packets. This allows users to share these graphics with others using Session Manager.

ArcFM Viewer (with ArcGIS for Desktop Basic)

You may use the Redliner Extension without Mobile configured and without a Redline session open. However the only way to save these graphics is to save them to a map document. If you don't save the map document (.mxd), the graphics will be lost.

ArcFM Viewer for ArcGIS Engine

ArcFM Viewer for ArcGIS Engine does not provide the option to save a map document. This leaves no way to save graphics without Mobile. Therefore, the graphics tools (e.g., Graphics tab, Ink tools) are enabled only when a Redline session is opened.

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