Run the Customer Outages Report

The Generate Reports tool allows you to create various types of customer reports independent of an incident. You can display a list of customers that currently have outages on the system.

  1. In Responder Explorer, click the Generate Reports button.

    The Reports window opens.

  2. Select a Report Type of Customer Outages.
  3. Select one of the following Output types:
    • Excel: Creates an Excel spreadsheet (.xls).

      NOTE: If you select Excel and are creating multiple reports, you must close the previous report (or save it with another file name) before creating another.
    • Browser: Creates an HTML page.

  4. Click Generate to create the report.
    NOTE: You can also run this report by selecting an incident, right-clicking, and then choosing Customer Outages Report. The report opens in a web browser with customers that are experiencing an outage for that incident.
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