Edit Incident in Responder Explorer

Available in Responder Explorer.

You can edit the information associated with an incident. Select an incident on the Incidents tab.

  1. Right-click an incident and select Edit.
    This option is available on all types of incidents (network features and non-network features). The Edit Incident dialog displays the general information associated with the incident.
  2. Edit the incident data as necessary.

    Fields displayed in gray cannot be edited. Additional fields are not editable for incidents with non-network features. The Duration field is calculated using the Time of Outage and the current database time. Once an incident has been resolved, this field is calculated using the Time of Outage and the Time Restored Act. values. The Dispatcher field is populated based on the DISPATCHER_SELECTABLE operation assigned by an Administrator. The Address field is populated using the RX_CUSTOMERS table in the geodatabase. Your administrator determines whether you can edit the value in this field.

    Click the Set to Now icon to populate a Time field with the current date and time.

  3. Click OK to save changes and close the dialog.
    NOTE: You can edit the Time of Outage field only if all of the following criteria are met:
    • The incident has a single device assigned

    • The incident is an outage (this field disabled for location, hazard, partial power and "none" calls)

    • The incident is unconfirmed or probable

    • A value exists in the Time of Outage field

      NOTE: If the incident has multiple devices, is confirmed, or has no Time of Outage value, this field is disabled and cannot be edited.

    The bottom portion of this window allows you to view associated features, loadpoints, customers, customer calls, crews, callbacks, etc. The numbers in parentheses on the tabs indicate the number affected by the incident. You can right-click any device, loadpoints, customer, or crew and Zoom To, Pan To, or Highlight it in the map.

    • The Electric Features tab shows the network device(s) associated with the incident.

    • The Jumpers tab displays information about the jumpers that exist on the incident. An incident can have multiple jumpers.

    • The Hazards tab displays information about the hazards in the direct vicinity of the incident.

    • The Crews tab shows the crew(s) assigned to the incident. If no crew has been assigned, this tab is blank.

    • The Restoration/Switching tab shows any restoration or switching orders assigned to the incident.

    • The Tags tab displays all tags associated with devices in the incident.

    • The Location Features tab shows the non-network feature (e.g., pole) associated with the incident.

    • The Affected Loadpoints tab displays the loadpoints affected by the incident. Expand a loadpoints to see the customer(s) associated with it.

    • The Customers tab displays the customers affected by the incident. Critical customers are highlighted in yellow. Customers shown in bold have called to report a problem. Expand a bold customer to view the call information.

    • The Calls tab displays information about trouble calls received from customers. Right-click a call and select Edit Call to modify call information.

    • The Callbacks tab shows the outstanding callbacks associated with the incident. This tab remains empty until callbacks are generated according to your configuration (e.g., when the device is restored).

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