Run the Customer List Report
The Generate Reports tool allows you to create various types of customer reports independent of an incident. You can select a device, or a group of devices, and generate a list of associated customers. Use this functionality to create a list of customers for planned outage notification.
- To use a selected set, first select the desired features
in ArcMap.You can use a selected set of features in ArcMap or select a single feature.
- In Responder Explorer, click the Generate Reports button.
- Select a Report Type of Customer List.
- Select one of the following Output types:
Excel: Creates an Excel spreadsheet (.xls).NOTE: If you select Excel and are creating multiple reports, you must close the previous report (or save it with another file name) before creating another.
Browser: Creates an HTML page.
- Select the method to use to compile the customer list:
Single Device: Select a single device and compile a list of all customers downstream. You can select a device on the map using the Select Device button. You can also select a Facility Type and provide an ID.NOTE: The ID value searches a field on the feature with the FACILITYID field model name assigned. If the FACILITYID field model name is not assigned, it searches the ObjectID field.
Service Points Selected in ArcMap: Select this option if you have a selected set in ArcMap to use when compiling a list of customers. Or you can select a set of service points on the map using the Select Device button. This option creates a list of customers connected to the devices in your selected set.
Downstream from Selected Devices in ArcMap: Select this option if you have a selected set in ArcMap to use and want to compile a list of all customers downstream from the selected devices. Or you can select a set of devices on the map using the Select Device button.NOTE: The list of selected devices in ArcMap is any device in your selected set that has the RXINCIDENTDEVICE model name assigned.
- Select the Network State you want reflected in the report:
Normal: The state of devices as they exist in your GIS.
Actual: The state of devices in your GIS with any changes from current Responder incidents.
- Select to filter the results by specific Phases as needed.
- Select the types of Customers to include in the list:
NOTE: The Other phase returns a list of all non-critcal, single-phase customers.
- Click Generate to create the report.