Find Incident for Customer
Available in Responder Explorer.
- In Responder Explorer, click Find Incident For Customer on the Responder toolbar in Responder.
- Enter search criteria.
- Click OK.
- Double-click the customer row to open the corresponding
incident in Responder Explorer (if an incident exists for that customer).NOTE: If the customer resides at a multi-customer load point (e.g., apartment building), the incident will be identified in the search, regardless of whether that specific customer has been selected as out.