Find Incident for Customer
Available in Responder Explorer.
- Click Find Incident For Customer on the Responder Toolbar in Responder Explorer.
- Provide search criteria.
- Click OK.
- Double-click the customer row to open the corresponding
incident in Responder Explorer (if an incident exists for that customer).NOTE: If the customer resides at a multi-customer loadpoint (e.g., apartment building), the incident is identified in the search, regardless of whether that specific customer has been selected as out.
If no incidents exist for the customer, the following message appears in the lower-left corner of the Select a Customer window: