Display Custom Trouble Field for Previous Calls

Custom domain values for CALL_TROUBLE can be added to the ArchiveSchemaConfig, allowing for a customized list to select from when editing a call in an archived incident. If the same CALL_TROUBLE domain value is not added to DatabaseSchemaConfig, when viewing Previous Calls for a customer in Responder Web, the Trouble field will be blank.
A new field, archiveDomains, has been added to display the new Trouble value in Previous Calls.

At 10.6.1b, this is already configured and defaults to false.

For 10.6.1 SP3, 10.6.1a SP2, or all later service packs, this can be manually added to web.config.

To add or update the appSetting, complete the steps below.

  1. Browse to C:\Inetput\wwwroot\Responder and open Web.config for editing.
  2. Look for appSettings section of the web.config file.
  3. Update the web.config according to the version of Responder you are using:
    This comment to be removed and added to the UL below for the10.6.1b release. — KS
    • For version 10.6.1b and later, look for the appSetting:

      <add key="archiveDomains" value="false"/>

      and change the value to true.

    • For 10.6.1a SP2 or all later service packs, add in the appSetting:

      <add key="archiveDomains" value="true"/>
    • For 10.6.1 SP3 or all later service packs, add in the appSetting:

      <add key="archiveDomains" value="true"/>
    TIP: A configuration value of false, defaults the Trouble display field to be blank, or it displays the domain values configured in DatabaseSchemaConfig. For a value of true, the Trouble field displays the domain values configured in ArchiveSchemaConfig.
  4. Save and close Web.config.
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