Responder Services Login

A specific login name is used when executing the Responder Windows Service. This login name used to execute the Responder Windows Service is determined in the Computer Management window (steps shown below). This login defaults to the user you specify while installing Responder server. However, you may change it using the steps below.

Licensing: If you have Responder Server and Client installed on the same machine and the Responder Services user differs from the client's login user, two ArcGIS licenses will be checked out when a user logs on to use ArcMap. This use of two ArcGIS licenses can be avoided by changing the Responder Services login to the Responder client's user login.

Windows Server 2003: If your Responder server is a Windows Server 2003 machine, the Responder Services user must be added to the Performance Monitor Users group.

To modify the Responder Service login or see to which user name it is set, follow the instructions below.

  1. Determine which user you intend to use to run the Responder services. We recommend that this user be a low-privilege user on the domain.
  2. In Windows Explorer, right-click My Computer and select Manage. This brings up the Computer Management window.
  3. Expand Services and Applications and select Services.
  4. In the right-hand window, scroll to Responder Service.
  5. Right-click Responder Service and select Properties.
  6. The Log On tab displays the account used to execute the Responder Services. Modify this information as necessary.
  7. Add this user in the Administration section of the Responder web application. This ensures that the login user will have the proper permissions.

Change Responder Services Login

If you change the Responder Services login, you must delete all message queues associated with that user. This allows you to avoid MSMQ permissions issues. To do this, follow the steps below:

  1. Add the new login user to the Administration section of the Responder web application. This ensures that the new login user will have the proper data access permissions.
  2. Stop all Responder services. If you delete queues while the services are running, Responder will not recover properly until it's restarted.
  3. Use Delete Queues.bat to delete all existing message queues. By default, this batch script is installed here: C:\Program Files (x86)\Miner and Miner\Responder\Server\Tools. Double-click the batch script to execute it.
    TIP: The Purge Queues.bat file allows you to remove all messages in the existing queues. It will not delete the queues.
  4. Change the Responder Services login using the steps outlined above.
  5. Re-configure Miner.Responder.WindowsService.exe.config.
  6. Start the Responder services. This automatically creates new message queues with the new login user.
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