Com’X 510 Energy Server – User manual

Safety precautions
Com’X 510 Introduction
- Product Overview
- Architecture
- Main Features
- Com’X 510 for Entry-level Energy Management
- Schneider Electric Digital Service Platform
- EcoStruxure™ Facility Expert
- Power Monitoring Expert
- Additional Resources
Com’X 510 User Interface Access
- Supported Web Browsers
- Start Up Your Com’X
- Accessing Through the Ethernet Port With Windows
  - Accessing Through the Ethernet Port With Other Operating Systems
- Accessing Through Wi-Fi Access Point Mode With Windows
  - Accessing Through Wi-Fi Access Point Mode
- Logging In
  - Logging In for the First Time
- Changing the Password
- User Session Timeout
- User Interface Overview
- User Interface Features
Com’X 510 Quickstart
- Quickstart Overview
- Quickstart: Setting Up and Starting Data Logging
- Quickstart: Viewing On-board Data
- Quickstart: Setting Up Publication
Com’X 510 Security
- Security overview
- Security features on your device
- Security Configuration Recommendations
Com’X 510 Settings
- Settings Overview
- Date and Time Settings
  - Configuring Date and Time
- Network Settings
  - Network Configuration Options
  - Selecting a Network Configuration
    - Reboot Cases
  - Ethernet Port Settings
    - Configuring the Ethernet Ports
  - GPRS/3G Settings
    - Installing a 3G Modem on the Com’X
    - Configuring Access Settings with EBXA-GPRS-SIM Card
    - Configuring Access Settings with EBXA-GPRS or a 3G Modem
  - Wi-Fi Settings
    - Configuring a Wi-Fi Network
    - Running Network Diagnostics
  - Proxy Settings
    - Configuring Proxy Settings
    - Retrieving Proxy Values
  - Contact Management
    - Creating a Contact
  - Email Settings
  - Publication
  - Publication Identification Settings
  - File Format of CSV Export
- Digital Service Platform Connection
  - Enabling Schneider Electric Services
  - Disabling Schneider Electric Services
- Wi-Fi Access Point Settings
  - Activating the Wi-Fi Access Point
  - Deactivating the Wi-FI
- Site Information
  - Configuring Site Information
- Data Logging
  - Defining the Logging Intervals
- Security
- Firewall Management
  - Port Settings
  - Upstream Network Access
  - Configuring Firewall Settings
  - Disabling DPWS and SSH services
  - Disabling the Password Reset Button
  - Account Lockout Policy
  - Configuring Account Lockout Policy
  - Disabling Account Lockout Policy
  - Warning Banner Overview
    - Configuring Warning Banner Settings
    - Disabling Warning Banner Settings
- Certificates
  - Uploading a New Certificate
  - HTTPS Redirection
- User Management
- Group Settings
  - Creating a Group
  - Modifying Group Settings
  - Deleting a Group
- Users
  - Creating a User
  - Modifying a User
  - Deleting a User
- Event Settings
- Predefined Events
- Custom Events
- Creating a Custom Event
- Editing or Deleting a Custom Event
- Copying an Event
- Links
- Configuring Links
- Viewing Links
- Custom Page Management
- Adding a Custom Web Page
- Deleting Custom Web Pages
- Downloading a Custom Page
- Viewing a Custom Web Page
Com’X 510 Communications
- IPv4 Address Settings
- Modbus TCP Access
- Configuring Modbus TCP/IP Filtering
- Modbus Serial Port
  - Modbus Serial Port Settings
  - Configuring Modbus Serial Port Settings
- Advanced Ethernet Settings
  - Configuring Advanced Ethernet Settings
- ZigBee Network Settings
Com’X 510 Device settings
- Device Settings Overview
- List of Supported Devices
- Common Properties
- Adding a Downstream Device
- Modifying a Device
- Disconnecting a Device
- Reconnecting a Device
- Replacing a Device
- Deleting a Device
- Measurement and Metadata Exported Per Hosted Platform
- Built-In Pulse Meters
  - Custom Pulse Meter
- Resistance Temperature Detectors
- Custom Analog Devices
- Discovering Connected Devices
  - Discovered Modbus Device Status
- Adding a Modbus Device Manually
- Connecting Devices to WT4200 Modbus Receiver
- Connecting Devices to Acti 9 Smartlink
- Built-in Ethernet Devices
  - Ethernet Device Configuration Parameters
  - Custom Ethernet Devices
- Discovering Zigbee Devices
Com’X 510 Measurements
- Viewing the Measurements Table
Com’X 510 Commissioning
- Commissioning Overview
  - Commissioning Interface
- Starting the Data Logging
- Starting the Publication
Com’X 510 Monitoring
- Monitoring Overview
- Real Time Data
  - Single Device View
  - Viewing Real Time Data for a Single Device
- Summary Device View
  - Viewing a Device Summary
- Real Time Trending
  - Viewing a Real Time Trending Graph or Table
  - Saving Real Time Trending Data Points or Graph
- Dashboards
- Historical Data Export
  - Exporting Historical Data
- Custom Web Pages
Com’X 510 Control
- Device Resets
  - Resetting Device Parameters
- Setting Time on Devices
Com’X 510 Diagnostics
- Diagnostics Overview
- Statistics
- Read Device Registers
  - Reading Device Registers
- Communications Check
  - Executing a Manual Communications Check
  - Defining the Out of Service Time
Com’X 510 Custom Library
- Custom Models
- Custom Modbus Devices
  - Creating a Modbus Custom Slave
  - Defining a Modbus Custom Slave
  - Creating a Modbus Frame
  - Creating Modbus Variables
  - Custom Modbus Device
- Custom Pulse Meter Model
  - Creating a Custom Pulse Meter
- Custom KYZ Pulse Meter Model
- Custom Main Meter Model
- Custom Contactor or Impulse Relay
  - Creating a Custom Contactor or Impulse Relay
- Custom Analog Sensor Model
  - Creating a Custom Analog Sensor
Com’X 510 Maintenance
- Logs
  - Downloading Logs
  - Logged Events
- System Settings
  - Configuration Management
  - Save the Configuration
    - Saving the Configuration Locally
    - To save configuration to USB device
  - Restore a configuration
    - Restoring the Configuration with a Local File
    - Restoring the Configuration with a USB Key
- Upgrade Firmware
- Replacing the SD Card
- Enabling Remote Access
- Disabling Remote Access from Cloud Services
- Restarting the Com’X from the Web Interface
- Product Replacement
- Resetting the Password Locally
- Resetting to Factory Settings
Checklist Before Leaving Customer Site
Com’X 510 Troubleshooting
- Metering Device Troubleshooting
- Modbus Device Troubleshooting
- Network Troubleshooting
- Com’X Troubleshooting
Certificate Authorities
Modbus Register Mapping

DOCA0098EN-11

Network Troubleshooting

There are some tips for troubleshooting your network.

DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH This equipment must only be installed and serviced by qualified personnel. Apply appropriate personal protective equipment (PPE) and follow safe electrical work practices. See NFPA 70E in the USA, CSA Z462 or applicable local standards. Failure to follow these instructions will result in death or serious injury.

Ethernet Troubleshooting

This table describes how to solve issues with Ethernet.

Issue	Possible Solution
Ethernet LEDs are not blinking.	Check that the Ethernet LAN cables are not disconnected.
Cannot access to Modbus devices downstream from a Modbus TCP/Modbus serial line gateway.	Check the IP address of the gateway. If data export is via GPRS/3G, check that the gateway is on the same Ethernet subnetwork as the Com’X.

GPRS/3G Troubleshooting

This table describes how to solve issues with GPRS or 3G.

Issue	Possible Solution
Modem is not detected. The LED modem is not flashing.	Power down the Com’X. Reinsert the modem and power up the Com’X.
Modem cannot connect to the network.	Check that the settings such as the APN are correct.
GPRS LED on front panel turns ON and OFF periodically.	Check that protocol settings are correct in General Setting > Publication.

Wi-Fi Troubleshooting

This table describes how to solve issues with Wi-Fi.

Issue	Possible Solution
Wi-Fi USB key is not detected. The USB key LED is not flashing.	Power down the Com’X. Reinsert again the Wi-Fi USB key and power up the Com’X.
Wi-Fi USB key cannot connect to the network.	Check that the settings such as the SSID name and the WPA2 key are correct.

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