DOCA0036EN-14

Enabling Remote Access

Remote Access allows Schneider Electric support to connect remotely to a Com’X to check settings and to troubleshoot without having to go to the customer site.

Schneider Electric does not attempt connections unless required to do so. If a proxy is necessary, it must be configured.

When activated, Remote Access is used to create a connection between the Com’X and Schneider Electric remote services.

To activate Remote Access:

  1. Click Maintenance > System Settings.
  2. Under Applications, click the Remote access for support button to ON only if Schneider Electric support team is asking for it. Otherwise, leave the remote access button OFF (default).
The Remote Access button is deactivated three hours after you turn it on. Alternatively, you can deactivate Remote Access as in the steps above.
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