Resetting to Factory Settings
When following the procedure below, all data and logs that
have been stored are erased.
| NOTICE |
|---|
|
Hazard of IP address conflict
Disconnect the Com’X from any Ethernet networks
before resetting the IP settings to factory values.
Failure to follow these instructions can result in impaired
communications.
|
If you are using a Schneider Electric Service through DSP, contact Schneider Electric support before performing a factory reset. Otherwise, you must contact DSP support to reconnect to your subscribed service: dsp-support@schneider-electric.com.
To reset the energy server completely, follow this procedure to set all configuration settings to factory values:
- Power down the Com’X and wait until the power LED is off.
- Press simultaneously the Backup button
and the Wi-Fi button 
on the Com’X front face and power up the Com’X.Hold the buttons until the power LED flashes three times.
- Release the buttons.
It can take up to 20 minutes for the Com’X to reboot.
- Wait for the Com’X to restart completely.
The power LED is:
-
orange when the Com’X is starting.
-
green when the Com’X has been reset to factory settings and is ready to be configured.
-
- Follow the instructions described in Access the User Interface to access the Com’X web pages.
** Access the User Interface