7EN02-0390-04

Setting up Advanced security troubleshooting

Some users could experience software access issues after enabling Advanced Security mode. Resolve software access issues using these troubleshooting steps:

Meter state Example behavior Solution – follow tasks in the order listed
New meter Login credentials are unknown.
  • Verify that you are using the newest version of ION Setup.

  • Enter Username: User1 and Password: 0 [zero].

Meter recently upgraded to firmware v3.0.0 Using EcoStruxure™Power Monitoring Expert software and after password is entered, access is not granted.
  • Verify that you are using the newest version of ION Setup.

  • Verify you are using meter firmware v3.0.0.

  • Configure software meter security settings.

  • Enter meter username: User1 and Password: [password used before upgrade to firmware v3.0.0].

Using Vista™ software and after password is entered, access is not granted. Go to www.se.com and search for support to get assistance with troubleshooting.
Using EcoStruxure™ Power SCADA Operation software. Go to www.se.com and search for support to get assistance with troubleshooting.
Incorrect credentials are entered multiple times and a lockout occurs. Wait until lockout duration is over and account is not locked out. If a user account is locked out, that user can still access the device by entering the correct credentials over a different protocol and communications method.
Login credentials are unknown.
  • Verify that you are using the newest version of ION Setup.

  • Enter meter username: User1 and Password: [password used before upgrade to firmware v3.0.0].

QR code for this page

Was this helpful?