Technical assistance

Go to www.se.com and search for support to get assistance with troubleshooting.

Have the meter model, serial number and firmware version information ready. See “Device-specific information” for details about obtaining this information.

You may be asked by a customer care agent to enable factory access to the device for troubleshooting. Factory access is gained after a unique diagnostic access code is used to login to the device over a secure protocol.

Factory access is:

  • Disabled by default.

  • Temporarily enabled for a duration defined in the Factory Access minutes register.

  • Requires adequate user privileges to enable.

  • Provides read and write permissions.

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