Have the meter model, serial number and firmware version information ready. See “Device-specific information” for details about obtaining this information.
You may be asked by a customer care agent to enable factory access to the device for troubleshooting. Factory access is gained after a unique diagnostic access code is used to login to the device over a secure protocol.
Factory access is:
Disabled by default.
Temporarily enabled for a duration defined in the Factory Access minutes register.
Requires adequate user privileges to enable.
Provides read and write permissions.