Option module troubleshooting
If your meter cannot communicate with an option module, by default it cycles power to that module and all downstream modules, making multiple attempts to communicate. After the maximum number of communication attempts has been exceeded the meter will remove power to that module and all downstream modules.
When troubleshooting option modules, attach each option module directly to the meter and verify its operation. If each option module operates when directly connected, use combinations of modules or known good modules to help identify the issue.
Events related to option module initialization and operation are stored in your meter’s onboard event log. Perform an option bus reset to restart the option bus and re-initialize the option modules attached to your meter.
Information about your option module’s type, serial number, firmware version and present status is available in the Factory and Diagnostics modules.
See the ION Reference, available from www.se.com, for more information about the Factory and Diagnostics modules.