RX_CALLBACKS

Field Name

Description

ACCOUNT

The customer's account number. This is a foreign key to the RX_CUSTOMERS table. Acts as a primary key for this table.

INCIDENT_ID

The ID associated with the incident resulting from the call. This field acts as a foreign key to the RX_INCIDENTS table.

DEVICE_OID

The object ID of the device to which the customer is associated (e.g., service point or transformer). This field links to the OID field in your geodatabase.

DEVICE_FCID

The feature class ID of the device to which the customer is associated (e.g., service point or transformer). This field utilizes the DEVICE_FCID domain.

REGION

The region in which the incident is located. This field uses the REGION domain.

PRIORITY

The priority of the call (how high it will appear on the callback list), sorted descending (i.e., the larger priority number will be called first).

REASON

The reason for the callback (e.g., estimated time of restoration is about to expire).

RETRY_COUNT

The running number of retries.

MIN_RETRY_COUNT

The minimum number of times to attempt calling back (before auto-delete, if enabled, will delete a callback record).

AUTO_DELETE

Indicates whether a callback should be deleted automatically. This field uses the YES_NO domain (do not edit this domain). This field should not be edited.

BUSY_WAIT

Time (in minutes) to wait until the next callback if there is a busy signal.

NO_ANSWER_WAIT

Time (in minutes) to wait for the next callback if there is no answer.

PREV_RESULT

The result of the last callback attempt.

PREV_CALLER

The caller who performed the last callback attempt.

PREV_CALL_TIME

The time of the last callback attempt.

NEXT_CALL_TIME

The earliest time the next callback attempt should take place.

CALLING

Flag to note if the callback is currently be processed. This field uses the YES_NO domain (do not edit this domain).

CALLING_EXPIRES

The amount of time before the currently loaded callback is returned to the queue if no action is taken. This value corresponds with the MinutesCallingValid value in DataServices.exe.config.

CALLER_TYPE

Who made the last callback. This field uses the CALLER_TYPE domain (do not edit this domain).

COMMENTS

Notes from the operator or dispatcher.

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