RX_CALLS_HISTORY

Field Name

Description

CALL_ID

The unique identifier associated with the call. This field corresponds with the ID field in the RX_CALLS table.

REGION

The region in which the call originated. This field uses the REGION domain.

CRITICAL

Indicates if the call came from a customer site that is critical. This field uses the CRITICAL_TYPE domain.

HAZARD

Indicates any hazards in the area (e.g., fire, wires down, etc.). This field uses the HAZARD domain.

TROUBLE

Indicates the problem reported by the customer (e.g., no power, flickering lights, etc.). This field uses the CALL_TROUBLE domain.

DEVICE_OID

The object ID of the device to which the customer is associated (e.g., service point or transformer). This field links to the OID field in your geodatabase.

DEVICE_FCID

The feature class ID of the device to which the customer is associated (e.g., service point or transformer). This field utilizes the DEVICE_FCID domain.

INCIDENT_ID

The ID associated with the incident resulting from the call. This field corresponds with the ID field in the RX_INCIDENTS table.

CUSTOMER_ACCOUNT

The customer's account number.

CALLBACK_REQUESTED

Indicates whether the customer requested a return call. This field uses the CALLBACK_REQUESTED domain.

CALLBACK_STATUS

Indicates whether this is a Regular Callback (0) or a Power Not Restored Callback (1). This field uses the CALLBACK_STATUS domain.

TIME_RECEIVED

The time the call was received by Responder.

TIME_OUTAGE

The time the outage occurred.

TIME_RESTORED

The time the customer's power was restored.

REMARKS

Notes from the operator or dispatcher.

USER_CREATED

This field is not currently used by Responder. You may customize Responder to populate this field with the name of the user who created the record.

USER_UPDATED

This field is not currently used by Responder. You may customize Responder to populate this field with the name of the user who updated the record.

CHANGE_DATE

The date an operation was performed on the incident record.

OPERATION

The operation (e.g., insert, delete, update) performed on the incident record.

TROUBLE_AT_ACCOUNT

Indicates whether the trouble is located at the same location as the customer's account.

CAUSE

Indicates the cause of the outage. This field uses the CAUSE domain.

URGENCY

Tells whether or not the Dispatcher marked a specific call as Urgent.

ORIGINATION

Indicates whether an incident was created by a user or by Prediction Services.

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