DUG_Push-button Module, 1-gang/2-gang_WH-01

Troubleshooting

Symptom

Solution

Switch  

The device is not ready to pair after the device is removed from the app

Reset to factory default settings.

   
Dimmer  

Dimming up not possible

  • Reduce or increase load

  • Allow the pushbutton to cool in case of overheating

  • Change the load (if the load is incompatibe with the pushbutton)

Switching on not possible

  • Allow the pushbutton to cool in case of overheating

  • Reduce load

  • Change load

  • Check wiring

Flickering at minimum brightness

  • Increase minimum brightness (if flickering still persists, install a 31LCDA load correction device)

  • Change the load (if the minimum brightness is insufficient)

  • Set RL LED mode (it is advised to use 10% of nominal load to avoid overheating of the pushbutton)

Flickering

  • Change load

  • Set RL LED mode (it is advised to use 10% of nominal load to avoid overheating of the pushbutton)

Only slight dimming capability

  • Change dimming range

  • Set RL LED mode (it is advised to use 10% of nominal load to avoid overheating of the pushbutton)

  • Change the load (if the load is incompatibe with the pushbutton)

   
Shutter  

No shutter movement or uncontrolled shutter movement

  • Check power supply

  • Change the load

  • Change wiring

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