Troubleshooting

Thermostat temperature measurement is not accurate.

Check the installation location for possible air flow in conduit box or installation tube.

Make sure there is proper sealing of the conduit box or installation tube, to prevent airflow from affecting sensor performance.

The thermostat has gone offline.

• The thermostat is not On.

• The thermostat is no longer in signal range of the Hub.

• Turn the thermostat On and Off.

• Move the Wiser Hub closer to the thermostat.

• Use Wiser Smart plug to increase the range.

Unable to join to the Wiser Hub (blinking red LED)

Poor signal between the Wiser Hub and thermostat.

The devices have no power (Thermostat/ Wiser Hub/Wi-Fi^® network).

• Rejoin the thermostat in the app.

• Turn on the devices' power (Thermostat/ Wiser Hub/Wi-Fi^® network).

Unable to set the room temperature by the app.

Wiser Hub signal is weak or not connected to the Wi-Fi^® network.

Check for a Wi-Fi^® signal.

Find and Bind

When the user press and holds the rotary push-button for >8s, "Fb" LED is displayed on the thermostat matrix display.
It is a Zigbee function, can be ignored.

“X” mark is displayed on LED matrix

Device is lock and LED matrix displays “X”

Press rotary push-button for > 5 s to exit the menu.