Ping Meters in Responder Explorer
If you have active incidents in Responder Explorer, you can ping the meters downstream of the electric feature associated with the incident. You can also ping meters from the Customers tab.
All ping requests start with a right-click:
-
On the Incidents tab, expand the incident until you see the Electric Feature. Right-click and Ping Downstream Meters.
-
On the Devices tab, right-click the device and Ping Downstream Meters.
-
On the Incident Details pane > Electric Features tab, right-click and Ping Downstream Meters.
-
On the Incident Details pane > Customers tab, right-click and choose Ping Meter.
For all ping methods described above, the ping request moves to Responder Explorer > Ping Requests tab.
If you need the limit increased, discuss it with your administrator.
See the Configuration Guide topic Limit Ping Meters Count from Responder Explorer.