Secure Account Management

NOTICE
POTENTIAL COMPROMISE OF SYSTEM AVAILABILITY, INTEGRITY, AND CONFIDENTIALITY Do not sign in the Cloud Portal where humans or cameras may monitor password entry. Account managers must only grant access to users (Business users, Partner Administrators, Installers, etc.) authorized to use the Cloud Portal and related applications. If a user chooses to opt out of the system, account managers must disable their inactive accounts. Failure to follow these instructions can result in equipment damage.

NOTICE

POTENTIAL COMPROMISE OF SYSTEM AVAILABILITY, INTEGRITY, AND CONFIDENTIALITY

Do not sign in the Cloud Portal where humans or cameras may monitor password entry.
Account managers must only grant access to users (Business users, Partner Administrators, Installers, etc.) authorized to use the Cloud Portal and related applications. If a user chooses to opt out of the system, account managers must disable their inactive accounts.

Failure to follow these instructions can result in equipment damage.

Account manager can create a user from the admin dashboard, enter user details, and assign appropriate permissions. Account manager can grant the user access to customers and site(s). After the user is successfully created, EIM sends a registration email prompting the user to complete the registration process.

Whenever creating a new user in the system, account manager must ensure the following:
- Verify the user's email ID and phone number are correct.
- Set the user's language preference correctly.
- Select the customer, site, and access carefully to avoid any unwanted access.
- Give access to individual applications after reviewing the permission groups.
A user cannot be created, unless they are assigned to a customer site.
When signing in for the first time, the user must:
- Verify the email address.
- Set the password.
- Verify and accept the privacy policy to proceed.
- Set up their MFA using either email, phone or authenticator app.
The user must ensure the password they set complies with the password policy displayed on our dashboards alongside the password setting screen. The password policy requires:
- At least 10 characters.
- At least one lowercase letter (a-z).
- At least one uppercase letter (A-Z).
- At least one number (0–9).
- No spaces allowed

If the user wishes to withdraw from the privacy policy at any point, they can find an option to withdraw in the profile section of the dashboard. However, to access the dashboard again, the user will have to accept the policy at login.