Troubleshooting

Symptom	Possible cause	Solution
The Socket outlet is not turning ON.	The Socket outlet is broken, or there could be an alarm if the LED blinks red.	Initially, turn Off the socket outlet, disconnect it from the power supply and turn it on after some time. If it still not working, you can replace the socket outlet. For more information about the wiring refer to the installation instructions.
When there is an alarm, the user cannot switch ON the output locally or remotely. LED blinks fast RED.	Clear the Socket outlet alarms.	To clear the alarm, press and hold the push button for 4 seconds. After 4 seconds, the blinking stops and the alarm will be cleared, you can use the socket outlet again. NOTE: Before clearing the alarm, you must verify the reason for over current fault and thermal fault for safety.
Device Offline is displayed on the screen.	Device is powered Off. Wiser Hub is too far from the device.	If turned Off, turn On the device. Move the Wiser Hub and the device close to each other. Restart the device. NOTE: If the device still stays Offline, tap Help & Support for support in the Wiser Support pages.

Symptom

Possible cause

Solution

The Socket outlet is not turning ON.

The Socket outlet is broken, or there could be an alarm if the LED blinks red.

Initially, turn Off the socket outlet, disconnect it from the power supply and turn it on after some time. If it still not working, you can replace the socket outlet. For more information about the wiring refer to the installation instructions.

When there is an alarm, the user cannot switch ON the output locally or remotely.

LED blinks fast RED.

Clear the Socket outlet alarms.

To clear the alarm, press and hold the push button for 4 seconds. After 4 seconds, the blinking stops and the alarm will be cleared, you can use the socket outlet again.

NOTE: Before clearing the alarm, you must verify the reason for over current fault and thermal fault for safety.

Device Offline is displayed on the screen.

Device is powered Off.
Wiser Hub is too far from the device.

If turned Off, turn On the device.
Move the Wiser Hub and the device close to each other.
Restart the device.

NOTE: If the device still stays Offline, tap Help & Support for support in the Wiser Support pages.