Troubleshooting
|
Symptom |
Possible cause |
Solution |
|---|---|---|
|
LED blinks red. |
The Wireless switch battery is low or drained. |
Replace the Wireless switch battery. NOTE: A notification pop-up will appear on the app.
|
|
The Wireless switch displays offline in the app. |
The Wireless switch battery is low or drained. |
Replace the Wireless switch battery. |
|
The Wireless switch is disconnected from the network. |
Press any push button on the Wireless switch. NOTE: The first press does not trigger
Wireless switch operation.
|
|
|
The device is not able to connect with the Hub. After pressing top-right push button 3 times, the device LED blinks red/green for 30 s.  |
Pairing mode has changed to Bluetooth mode. |
Press the top-right push button on the device 3 times then hold for 20 s, until the LED blinks red. The device should reboot into the correct mode (Zigbee mode).  |