Ping Selected Meters
To Ping Selected Meters in ArcMap, follow these steps:
- In addition to being in ArcMap, ensure you are logged into Responder and have Responder Explorer open.
- Navigate to the group of meters you need to ping.
- Using the Select
tool, select the meters you want to ping.
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It is OK if other features are selected at the same time. They do not affect the ping function.
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Selected meters do not have to share the same upstream protective device.
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- On the Responder toolbar, click the Ping Meters
command. - Click OK to close the confirmation message.
IMPORTANT:-
For ping requests, the number of “meters” is the number of service point features that have an associated customer record. In other words, a service point without a customer is not included in the ping request.
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When a meter has multiple customer records, only one ping request is sent for that meter.
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Your administrator can set a limit to the number of meters that can be pinged at the same time. If you exceed the limit, the following message appears:
Follow the directions in the message to choose how to proceed. If you need the limit increased, discuss it with your administrator. See the Configuration Guide topic Limit Ping Meters Count from ArcMap.
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- The ping request moves to Responder Explorer > Ping Requests tab.
