Troubleshooting

Channel does not respond to Local Override buttons

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1. Local Override feature has been disabled by the System Integrator

2. Channel is interlocked with other higher priority channel(s) which is currently On

3. Restrike delay active on channel

1. Re-enable feature using SpaceLogic C-Bus Commission software

2. Turn off higher priority channel(s)

3. Wait for restrike delay to finish

Channel indicator responds to Local Override buttons but outputs do not switch

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Relay contact damaged due to excessive load

Review load compatibility and ratings section and reduce load in accordance with ratings, or use relay to switch a contactor with a suitable rating.

Unit does not respond to C-Bus commands

C-Bus indicator: Solid Red

No C-Bus clock detected

Enable C-Bus system clock generator

Unit indicator: Solid Red

Stored configuration is not compatible with firmware version Can occur after a major firmware version update

Redeploy the configuration of the unit using the latest version of SpaceLogic C-Bus Commission software

Unit indicator: Blinking

Channel indicators: All Off

1. Remote Off override is activated intentionally

2. Remote Off override is activated due to a wiring fault in the C-Bus cable

1. Deactivate Remote Off override

2. Check C-Bus network wiring for shorts from Remote Off pairs (Brown and Brown/White) to the C-Bus Negative pairs (Orange/White and Blue/White)

Unit indicator: Blinking

Channel indicators: All On

1. Remote On override is activated intentionally

2. Remote On override is activated due to a wiring fault in the C-Bus cable

1. Deactivate Remote On override

2. Check C-Bus network wiring for shorts from Remote On pairs (Green and Green/White) to the C-Bus Negative pairs (Orange/White and Blue/White)

Cannot scan the unit on the C-Bus network

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Unit is in bootloader state

Cycle the power on the unit to exit bootloader

Unit indicator: Off

No mains power supply

Check there is mains power to the unit

C-Bus indicator: Off

C-Bus cable not connected

Check that the C-Bus cable is terminated correctly and connected properly

C-Bus indicator: Solid Red

No C-Bus clock detected

Enable C-Bus system clock generator

Channel does not respond to C-Bus Commands

Channel indicator: Solid Red

Channel Offline due to invalid configuration

Redeploy the configuration of the unit using the latest version of SpaceLogic C-Bus Commission software

Unexpected Indicator Flashing

Unit indicator: Slow Flash, Red/Yellow

Internal temperature has exceeded over-temperature threshold (power supply currently disabled)

Improve enclosure ventilation to reduce ambient temperature

Unit indicator: Slow Flash, Red/Green

Internal temperature has exceeded over-temperature threshold (power supply currently enabled)

Improve enclosure ventilation to reduce ambient temperature Consider disabling the C-Bus Power Supply in this unit and enabling it in a unit where the ambient temperature may be lower (for example a unit lower in the switchboard).

Cannot change the C-Bus Power supply state from the front panel

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Front panel power supply toggle feature has been disabled by the System Integrator

Re-enable feature using SpaceLogic C-Bus Commission software

Cannot enable the C-Bus system clock from the front panel

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Front panel system clock toggle feature has disabled by the System Integrator

Re-enable feature using SpaceLogic C-Bus Commission software

No C-Bus Power

Unit indicator: Off

No mains power supply

Check mains voltage

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C-Bus cable not connected

Check C-Bus cable

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Jumper link not fitted for 110 V

Check the jumper is fitted if using a 110 V supply

Low C-Bus Voltage

C-Bus indicator: Steady Flash

Overload on the network

Enable C-Bus Power supply in additional units or split network if 2000 mA limit has been reached

C-Bus indicator: Short Flash

1. Low mains voltage

2. Voltage drop over long distance of cable run

1. Advise to check mains voltage

2. Enable C-Bus Power supply in this unit

The lights connected to the output are flickering

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If only occurring at specific, regular times, usually in the evening, there may be ripple signaling on the grid

Choose a different type of lamp which is less affected by ripple, install a ripple filter.

Unit does not work after firmware update

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Interruption during firmware update

• Check the condition of the USB communication cable used between the laptop and the device and ensure good quality cable is used for firmware update

• Try a shorter cable

• Ensure update process is not interrupted, and wait for software to confirm process is complete before removing the cable

• Check the USB cable connection and ensure it is fully inserted in the USB-C connector

• If instructed by the software perform an extra-short press the "HR" reset button for recovery purposes