Pairing the device with the Wiser Hub

Using the Wiser Home app, pair your Plug with the Wiser Hub to access and control the Plug.

To pair the Plug:

On the Home screen, tap .
Tap Devices > and tap Appliances > Smart Plug.

TIP: You can also navigate by tapping Control > > Appliances > Smart Plug.

TIP: The next screen shows the joining process of the Plug.

Tap Scan QR code and allow the Wiser Home app to access your camera. Then, scan the QR code located on the device.

NOTE: If you are unable to find the correct QR code, tap I can't find the correct QR code to pair the device manually and proceed to step 4.

If the QR code is incorrect, a message Incorrect QR code scanned will appear. Tap I can't scan the QR code and choose one of the following options:

(A): Enter the Mac Address/EUI-64 and Install Code, then tap Connect. The app will verify if the Mac Address/EUI–64 and Install code are valid.

(B): Tap this option if you are unable to find the Mac Address/EUI–64 and Install code.

Press the Plug top push-button fast three times.
Wait for a few seconds until Plug is successfully joined.
Once the device is joined, tap (A) and select an icon suitable for your load and tap Save.

NOTE: Electric plug icon is assigned by default.
Tap (B) and assign a name.
Tap Next to assign the Plug to an existing room or a new room.
Tap Submit.
After you pair the device, a success screen appears with the following options:
- + Add New Device: Tap to continue pairing more devices.
- Start Using Your Device: Tap to start using the paired device.
NOTE: The success screen appears only if you are logged in as a Home Owner.

Now, you can see the newly added device on the Control tab under the All and Room tabs.