Troubleshooting
|
Symptom |
Possible cause |
Solution |
|---|---|---|
|
The device is not ready to pair after the device is removed from the app. |
The device is not reset correctly. |
Long press the reset button for 3 seconds located on the back of the device to reset the device.
|
|
The device does not respond. |
Wrong Wi-Fi credentials are entered during the pairing process. NOTE: You must log into 2.4 GHz network.
|
|
The Wiser IP Camera Indoor cannot connect to the internet via the Wi-Fi network router. |
The router port settings may not be properly set for system access to the internet. |
Check that the following router ports are open:
IMPORTANT: For cyber-security, check that
all unused ports are closed.
|