Troubleshooting
Problem | Probable cause | Possible solution |
---|---|---|
The red consumption LED is not flashing (Pulse LED). |
There is no load connected to the meter. |
Connect load to the meter. |
The load on the line is very low. |
Check with multimeter, if the load value is very low. |
|
The register does not count. |
There is almost no load connected to the meter. |
Check if the red consumption LED is flashing. |
No pulse output. |
The pulse output is not supplied with DC power. The pulse output is not connected correctly. |
Check the external voltage source (Ui) is 5 – 27 V DC with a voltmeter. Check if the connection is correct: the 5 – 27 V DC should be connected to the collector connection (pin 20+) and the signal wire (S) to the emitter connection (pin 21-). |
The pulse output rate is wrong. |
Is the correct pulse rate set via the Modbus tool or in Program mode 3? |
Use the Modbus tool which can be bought separately. |
If the problem is not fixed after troubleshooting, contact Technical Support for help.