Non-warranty Repair and Return
There are two options for returning non-warranty equipment (both current and obsolete products) to Schneider Electric for repair and return.
Option 1
Contact the Customer Care Center (CCC) at 1-888-778-2733 and provide the following information:
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Schneider Electric account number
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Detailed description of the problem
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Catalog number
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Purchase order number
Option 2
Ship the equipment directly to the SE-IRS center:
Schneider Electric Industrial Repair Services Center
235 Burgess Rd.
Greensboro, NC, 27409
1–800–950–9550
https://www.se.com/us/en/work/services/industrial-services/
Include the packing slip and the following information:
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Schneider Electric account number
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Detailed description of the problem
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Catalog number
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Purchase order number
Upon receipt, the SE-IRS center inspects equipment for installed options or physical damage, and provides a repair quotation. Written customer authorization of the repair quotation is required before testing and repair.
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If the equipment functions properly, the SE-IRS center provides an invoice for testing each unit, plus shipping freight fees.
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If the equipment is repairable, the SE-IRS center repairs the equipment and provides an invoice to include repair price plus shipping freight fees. Schneider Electric warrants equipment repaired under this policy to be free from defect in materials and workmanship for a period of 12 months from the date of shipment.
If the equipment is determined to be non-repairable, two options are available:
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The equipment is returned unrepaired and invoiced for shipping freight fees, or
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The equipment is scrapped at no charge.