8800DB0101R05/24

Returned Equipment Packaging

Original packaging material should be used to return equipment to the Schneider Electric facility. If the original packaging material is not available, the packing methods described in Packaging Methods and Materials are acceptable.

Returning equipment by unacceptable methods voids any claims to the warranty.

Schneider Electric sends a return-tag package containing the packing list, customer file copy, and shipping labels.

  • Place the packing list in the box with the equipment being returned.

  • If using more than one container, place a copy of the packing list in each individual container.

  • Retain the customer file copy in case there are billing questions.

  • Apply the shipping labels to the outside of the container. Generate additional labels as needed for each container.

NOTICE
Electrostatic Discharge
  • Do not use unacceptable materials, as listed in Packaging Methods and Materials when packaging the equipment.
  • Equipment that contains electronic components is susceptible to damage or degradation from electrostatic discharge.
  • Unacceptable materials can generate static charges in excess of 10,000 V, causing a high risk of damage to electronic components.
  • Schneider Electric is not responsible for equipment damage caused by electrostatic discharge generated by improper packaging.
Failure to follow these instructions can result in equipment damage.

Packaging Methods and Materials

Acceptable

Unacceptable

  • Anti-static material (anti-static film, anti-static bubble wrap, ESD bag)

  • Styrene material (peanuts, foam, other static generating material)

  • Stabilizing or shock absorbing materials (anti-static foam inserts)

  • Plastic material

  • Reinforced container (reinforced cardboard for equipment weighing less than 100 lbs; crating for equipment weighing 100 lbs or more).

  • Any other packaging material that can cause electrostatic discharges

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