Warranty Exchange

A warranty exchange unit is typically available for overnight shipping.

If the original equipment is known to be out of warranty, new equipment can be purchased or original equipment can be repaired. See Non-warranty Repair and Return for instructions. Provide as much of the following information as possible:
- Schneider Electric account number
- Factory Order number, if applicable
- Case number
- Serial number of the drive or soft starter
- Detailed description of the problem
- Proof of purchase
- Catalog number
- Purchase order number
NOTE: A “Good Faith” purchase order is required to cover all non-warranty costs incurred during the evaluation and the cost of replacement if you do not return the operable equipment under warranty within 30 days of opening the case.
If equipment is available.
A Return Material Authorization number (RMA), return tag, and shipping label are issued. Customer must use the mailing label provided, to ensure that the equipment is returned to the SE-IRS center. Refer toReturned Equipment Packaging for packaging requirements.
Exchange equipment is shipped to the requested location.
Upon receipt into the SE-IRS center, the equipment is evaluated.

Valid Warranty—Exchange Claims

The Schneider Electric Industrial Repair Center (SE-IRS) evaluates the equipment upon receipt, and determines the validity of the warranty.

Schneider Electric warrants exchange equipment shipped from inventory to be free from defect in materials and workmanship for 12 months from date of shipment.
If the equipment has failed because of improper use, or if the existing warranty has expired, it is treated as a non-warranty repair and return.