Warranty Returns
To return current or obsolete products to Schneider Electric for warranty returns or evaluation:
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When contacting the support group, provide as much of the following information as possible:
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Schneider Electric account number
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Factory Order number
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Case number
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Serial number of the drive or soft starter
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Detailed description of the problem
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Proof of purchase
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Length of time that the device has been in service
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Catalog number
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Purchase order number
NOTE: A purchase order number is required and will be used if the inoperative equipment is found to be out of warranty. -
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If the inoperative equipment is found to be out of warranty, refer to Non-warranty Repair and Return.
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A Return Material Authorization (RMA) is provided, and return tags and labels issued, for shipping the equipment to the Schneider Electric Industrial Repair Services center (SE-IRS center). See Returned Equipment Packaging for packaging requirements.
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The SE-IRS center evaluates, repairs, and returns the equipment.
Valid Warranty Repair
Upon receipt, the SE-IRS center evaluates the equipment and determines the validity of the warranty.
Warranty Repair
The equipment will be repaired and shipped within 10 business days post receipt by equipment and repair. Schneider Electric warrants the equipment repair or the equipment replaced under this policy to be free from defect in materials and workmanship for 12 months from the shipping date.
Non-warranty Repair
If the equipment has failed because of improper use, or if the equipment is found to function properly with no problem found (NPF), or if the existing warranty has expired, the equipment is treated as a non-warranty repair and return. Refer to Non-warranty Repair and Return. Schneider Electric will provide equipment repair status.