Troubleshooting
|
Symptom |
Possible cause |
Solution |
|---|---|---|
|
LED blinks red. |
The Wireless switch battery is low or drained. |
Replace
the Wireless switch battery. NOTE: A notification pop-up
will appear in the app.
|
|
The Wireless switch displays offline in the app. |
The Wireless switch battery is low or drained. |
Replace the Wireless switch battery. |
|
The Wireless switch is disconnected from the network. |
Press any push button on the Wireless switch. NOTE: The first press does not trigger
Wireless switch operation.
|
|
|
The device is not able to connect with the Hub. After pressing top-left push button 3 times, the device LED blinks red/green for 30 s.  |
Pairing mode has changed to Bluetooth mode. |
Press the top-left push button on the device 3 times, hold it for 20 s until the LED blinks red, and the device reboots into the correct mode (Zigbee mode).  |
|
Unable to configure a group, edit, or delete a group. |
The Wireless switch is in sleep mode. |
Make sure the Wireless switch is awake. |
|
The devices are removed from the group when editing. |
The devices in a group are offline. |
Make sure all the devices in a group are online. |