About the Document - Wiser Home

Document Scope

This document provides guidance on setting up and using the Wiser Home system, including device compatibility, app installation, hub configuration, and account creation. It explains how to connect devices, manage roles within the app, and integrate with third-party platforms like Google Home, Apple Home, and Amazon Alexa via Matter. Users can monitor energy consumption, configure modes and automations, and personalize app settings. The guide also covers firmware updates, troubleshooting, and decommissioning procedures. It is designed for both homeowners and professional installers, offering step-by-step instructions for a smooth onboarding and operational experience.

Validity Note

This documentation supports the Wiser Home app functionality on following device platforms:

Mobile phone/tablet: Android™ Version 8 and later
iPhone/iPod touch: Apple® iOS Version 15 and later
iPad: Apple® iPadOS Version 15 and later
Apple Vision: Apple® visionOS 1.0 or later.

General Cybersecurity Information

In recent years, the growing number of networked machines and production plants has seen a corresponding increase in the potential for cyber threats, such as unauthorized access, data breaches, and operational disruptions. You must, therefore, consider all possible cybersecurity measures to help protect assets and systems against such threats.

To help keep your Schneider Electric products secure and protected, it is in your best interest to implement the cybersecurity best practices as described in the Cybersecurity Best Practices document.

Schneider Electric provides additional information and assistance:

Subscribe to the Schneider Electric security newsletter.
Visit the Cybersecurity Support Portal web page to:
- Find Security Notifications.
- Report vulnerabilities and incidents.
Visit the Schneider Electric Cybersecurity and Data Protection Posture web page to:
- Access the cybersecurity posture.
- Learn more about cybersecurity in the cybersecurity academy.
- Explore the cybersecurity services from Schneider Electric.

Environmental Data

Find and download comprehensive environmental data about your products, including RoHS compliance and REACH declarations as well as Product Environmental Profile (PEP), End-of-Life instructions (EOLI) and much more.

https://www.se.com/myschneider

General information about Schneider Environmental Data Program

Click the link below to read about Schneider Electric’s Environmental Data Program.

https://www.se.com/ww/en/about-us/sustainability/environmental-data-program/

Information on Non-Inclusive or Insensitive Terminology

As a responsible, inclusive company, Schneider Electric is constantly updating its communications and products that contain non-inclusive or insensitive terminology. However, despite these efforts, our content may still contain terms that are deemed inappropriate by some customers.

Declaration of Conformity

Hereby, Schneider Electric Industries SAS, declares that this product is in compliance with the essential requirements and other relevant provisions of RADIO EQUIPMENT DIRECTIVE 2014/53/EU.

Declaration of conformity can be downloaded on: https://www.go2se.com/ref= and add your product number at the end of the URL.

Example: If your product is Wiser Hub 2^nd Generation (CCT501801), go to https://www.go2se.com/ref=CCT501801

Trademarks

Zigbee^® is a registered trademark of the Connectivity Standards Alliance.
Apple^® and App Store^® are brand names or registered trademarks of Apple Inc.
Google Play™ Store and Android™ are brand names or registered trademarks of Google Inc.
Wi-Fi^® is a registered trademark of Wi-Fi Alliance^®.
Wiser™ is a trademark and the property of Schneider Electric, its subsidiaries and affiliated companies.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
Amazon Alexa is a trademark of Amazon.com, Inc. or its affiliates.

Other brands and registered trademarks are the property of their respective owners.