Troubleshooting

Individual PowerTag data is not available in home page.

• Device is offline.

• System/Hub is unable to receive data from the PowerTag.

• Ethernet connection is incorrect for Hub.

Restart the device. Also, ensure to correct the Ethernet connection.

The hourly data is incorrect against real local time.

Incorrect time configuration as per the user’s country.

Set correct time zone as per your country.

The LED of PowerTag is blinking amber.

PowerTag not yet commissioned to the hub for the first time.

Commission the PowerTag to the hub. Refer to Pairing the device.

PowerTag is out of range from Hub.

Perform any of the methods:

• Reduce the distance between the hub and the device.

• Power OFF any other Hub in the area which have wireless devices.

  • Remove the device from the hub via the app.

  • Do a power cycle by switching OFF and ON the Hub and the circuit breaker on which the PowerTag is installed.

  • Ensure the PowerTag is blinking amber and then pair the device to Hub via app.

The LED of PowerTag blinks red rapidly.

PowerTag is out of range from Hub.

Perform any of the methods:

• Reduce the distance between the hub and the device.

• Power OFF any other Hub in the area which have wireless devices.

  • Remove the device from the hub via the app.

  • Do a power cycle by switching OFF and ON the Hub and the circuit breaker on which the PowerTag is installed.

  • Ensure the PowerTag is blinking amber and then pair the device to Hub via app.

Hub is powered down

Power ON the Hub.

The LED of PowerTag is glowing red permanently.

The device is not working permanently.

Replace with a new device and try adding again.

The LED of PowerTag is OFF

PowerTag is probably not powered ON.

Recheck the wiring and power connection of the PowerTag and see if gets powered ON. Try adding the device after it is powered ON.

If the above mentioned method do not work, replace the PowerTag and retry.