Troubleshooting

Error

Possible cause

Solution

The device is not ready to pair after the device is removed from the app.

The device is not reset correctly.

Reset to factory default settings, refer to Resetting the device manually.

Data not available in the control panel page.

• The device is offline.
• System/Hub is unable to receive data from the device.
• Ethernet connection is incorrect

Restart the device. Also, ensure to correct the Ethernet connection.

We are unable to implement your schedule and are working on fixing it as soon as possible. displayed in the Reduce My Bill page.

Internet or technical issue.

Wait for sometime until the schedule is available.