Troubleshooting in Quick Home Connect
|
Symptom |
Possible cause |
Solution |
|
LED displays amber on the device. |
Pairing not completed and returned to factory reset. |
Pair the Wireless switch and the device again. Refer to |
|
Wireless switch not able to control the device reliably. |
The Wireless switch and the device are too far away from each other. |
Place the Wireless switch in a position closer to the device. |
|
The Wireless switch lost pairing |
Pair the device again. Refer to |
|
|
The Wireless switch battery is discharged. |
|
Scenario |
Procedure |
|---|---|
|
Control multiple devices with one Wireless switch. |
To centralize control with one Wireless switch, first pair it with already connected devices. Then, pair the new device to existing group/network. |
|
2-gang Wireless switch with devices (smartswitch smartrelay puck, smart blinds puck, multiwire puck dimmer, push-button dimmer, rotary dimmer, smart blinds push or smart socket). |
Pair either left or right Wireless switch with any of the devices (smartswitch smartrelay puck, smart blinds puck, multiwire puck dimmer, push-button dimmer, rotary dimmer, smart blinds push or smart socket). You can also pair another rocker of the Wireless switch with another device. |