Troubleshooting

Symptom	Possible cause	Solution
Pairing is not successful or exceeded the pairing time.	Did not press the pairing button within 5 minutes after powering it on.	Cut the power that goes to the EV Socket by switching the circuit breaker off / on and then reset the device to commission again
Reset is not successful	Did not press the pairing button within 5 minutes of power cycle	Cut the power that goes to the EV Socket by switching the circuit breaker off / on and then reset the device again.
EV Socket has been switched off.	Reached internal temperature limit.	Check possible environmental influences and if possible reduce the charging current. To revert back to normal operation mode, press and hold the device button for 4 seconds.
EV Socket has been switched off.	Reached the internal current limit	Check the connected load for any failures and/or reduce the EV-Charging current if possible. To revert back to normal operation mode, you need to press and hold the device button for 4 seconds.
EV Socket has internal error.	Device failure	Please contact Wiser support to replace it.
Fast Blinking Red	Over-current or over-temperature alarm has been triggered and the relay is automatically switched off.	Alarm has been triggered. User needs to clear the alarm by pressing the push-button and holding for 4 seconds.
We are unable to implement your schedule and are working on fixing it as soon as possible. displayed in the Reduce My Bill page.	Internet or technical issue	Wait for sometime until the schedule is available.
(A) displayed in the control panel page.	EV Socket is plugged with EV vehicle but the app is unable to receive data (energy usage, cost & currency) due to a bad network connection.	Close the app and re-open it or correct your Ethernet connection.