Troubleshooting

Error

Possible cause

Solution

The device is not ready to pair after the device is removed from the app.

The device is not reset correctly.

Reset to factory default settings, refer to Resetting the device

The device is not able to connect with the Hub. After pressing 3 times, the device LED blinks green/red for 30 s.

Pairing mode has changed.

1. Factory reset the device.

2. After reset, press top right corner of the switch for 4 times and then hold for 20 s, until the LED blinks red.

   The device should reboot into the correct mode.

3. After reboot, press 3 times on top right corner of the switch to initiate pairing mode.

   LED flashes orange.