About Signal Strength

Zigbee signal strength or RSSI (Received Signal Strength Indicator) indicates the signal quality between your devices and the Wiser Hub. The Closer the RSSI value is to 0, the better the signal. For example, an RSSI of -50dBm is a good signal, while an RSSI of -80dBm indicates poor signal.

Signal Strength Indicator

There is four different levels of signal strength:

Good Signal (between 0 & -54dBm)

Normal Signal (between -54 & -79dBm)

Poor Signal (<-79dBm)

No Signal (device is offline)

Cause of Poor Signal

Connectivity issues can be caused by various factors, such as:

Distance between the Wiser Hub and devices - the signal becomes weaker as the devices move farther apart.
Physical Obstructions - doors, walls, furniture, household appliances, especially with metal surfaces, and other electronic devices can weaken the Zigbee signal.

Troubleshooting

Place the Wiser Hub into open space.
Make sure you check if all powered devices are switched on and working normally.
If possible, move the Wiser Hub closer to the device with signal issues.
Try to remove any physical obstructions between the Wiser Hub and the device with poor or no signal.
For battery-powered devices, check the battery level and replace the batteries if necessary.

Signal Extender

If you are still experiencing connectivity issues, we recommend adding Wiser smart plug to your system. It has a built-in signal range extender that boosts the signal between your devices and Wiser Hub.

Discover Extenders:
For France: https://www.se.com/fr/fr/product/CCTFR6500/wiser-prise-connect%C3%A9e-r%C3%A9p%C3%A9teur-zigbee-13a/

Help & Support

If you require further assistance, visit our Wiser Support Pages.

Help & Support:

For France, Visit: https://www.se.com/fr/fr/work/support/