Troubleshooting

Device not powering ON

1. Device is offline.

2. Check wiring connection.

3. Connect only phase and neutral to the device and check power ON status.

4. Indication LED blinking.

1. Reset main incomer MCB.

2. Replace the module.

Functionality

1. Check the wiring connection.

2. Check the load values are within the limits.

3. Manual operation of relays/loads (L1, L2, L3, L4).

1. Reset main incomer MCB.

2. Replace the module.

Device not pairing

1. LED Indication on the device.

2. Hub height from the ground.(3 Feet Min.).

3. While pairing the device distance between Hub and device. (Max. 3 Feet).

4. Try removing from the app and try to pair.

1. Pair the module near the Hub.

2. Try On/Off S1 Switch for 5 times by keeping app in Add device.

Device inactive

1. Check wiring connection.

2. Device manual working condition. L1, L2, L3, L4.

3. Distance between Hub and device within the coverage distance of 20 feet.

4. Include the device by keeping 3 feet distance from the Hub.

1. Try operating the Lights with switches.

2. Reset main incomer MCB.

3. Replace the module.

Range issue/operation failed

1. Hub height from the ground.(3 Feet Min.).

2. Distance between the Hub and the device should be within the coverage range.

3. Check the signal strength on the Wiser App.

1. Try operating the Lights with switches.

2. Reset main incomer MCB.

3. Replace the module.