Service Levels
EAA web portal supports multiple services offers and their tiered levels. There are common functionalities delivered on each marketed offer level, and specific functionalities on some of the offers. The following table describes the overview of features available. Higher level offers include all features of corresponding entry levels plus additional features.
|
Features |
Service offers |
|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EAA Preventive | EAA Predictive | Digital Monitoring Fire Prevention | ESP Prevent | ESP Predict | ESP Plus | ESP Prime | ESP Power & Asset Management | EcoCare Essential | EcoCare Advanced | EcoCare+ Advanced | ||
|
Support |
24/7 remote support and technical assistance (remote expertise) |
– |
– |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|
On-site emergency technician dispatching (local SLA sensor) |
– |
– |
Option |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|
|
Maintenance |
Preventive scheduled maintenance, including asset diagnostic (Prodiag™ tools) |
– |
– |
– |
– |
– |
✔ |
✔ |
✔ |
Option |
Option |
✔ |
|
On-site technician intervention (troubleshooting or unscheduled preventive, including labor and travel) |
– |
– |
– |
– |
– |
– |
✔ |
✔ |
– |
– |
✔ |
|
|
Spare parts |
– |
– |
– |
– |
– |
– |
Option |
Option |
Option |
Option |
Option |
|
|
Monitoring |
On-line customer portal |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|
Ambient monitoring & alarming (CL110) |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|
|
Asset data monitoring and alarming (protection relay) |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|
|
Electric fire prevention (electrical connection and insulation TH110 + HeatTag sensors) |
Option |
✔ |
✔ |
Option |
✔ |
Option |
✔ |
✔ |
✔ |
✔ |
✔ |
|
|
Asset health monitoring and diagnostics (predictive analytics) |
– |
✔ |
– |
– |
✔ |
– |
✔ |
✔ |
– |
✔ |
✔ |
|
|
Advanced transformer monitoring |
– |
– |
– |
– |
Option |
– |
Option |
Option |
– |
Option |
Option |
|
|
Optimize |
Monthly automated asset data reporting |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|
Advanced asset management and power quality consultancy |
– |
✔ |
– |
– |
✔ |
– |
✔ |
✔ |
– |
✔ |
✔ |
|
|
Dynamic asset maintenance plan recommendation |
– |
– |
– |
– |
With Prodiag option |
✔ |
✔ |
✔ |
– |
– |
✔ |
|
| Power and asset management |
– |
– |
– |
– |
– |
– |
– |
✔ |
– |
– |
– |
|