Troubleshooting

The device is not ready to pair after the device is removed from the app

Reset to factory default settings.

Dimming up not possible

• Reduce or increase load

• Allow the pushbutton to cool in case of overheating

• Change the load (if the load is incompatibe with the dimmer)

Switching on not possible

• Allow the pushbutton to cool in case of overheating

• Reduce load

• Change load

• Check wiring

Flickering at minimum brightness

• Increase minimum brightness (if flickering still persists, install a 31LCDA load correction device)

• Change the load (if the minimum brightness is insufficient)

• Set RL LED mode (it is advised to use 10% of nominal load to avoid overheating of the dimmer)

Flickering

• Change load

• Set RL LED mode (it is advised to use 10% of nominal load to avoid overheating of the dimmer)

Only slight dimming capability

• Change dimming range

• Set RL LED mode (it is advised to use 10% of nominal load to avoid overheating of the dimmer)

• Change the load (if the load is incompatibe with the dimmer)

No shutter movement or uncontrolled shutter movement

• Check power supply

• Change the load

• Change wiring

The device is not able to connect with the Hub. After pressing 3 times, the device LED blinks green/red for 30 s.

Pairing mode has changed.

1. Factory reset the device.

2. After reset, press top right corner of the switch for 4 times and then hold for 20 s, until the LED blinks red.

   The device should reboot into the correct mode.

3. After reboot, press 3 times on top right corner of the switch to initiate pairing mode.

   LED flashes orange.