DUG_Smoke alarm DC_WH-02

Troubleshooting

Issue Resolution/Action

Device does not produce an alarm sound when tested.

  1. Confirm that the power switch is in ON position, or the device is installed correctly. If you are unsure then remove and reinstall the device.

  2. Press Test/Hush button until an alarm sound is produced. Do not press consecutively.

  3. If the problem persists or if you have questions about the warranty, contact customer care center.

Device beeps and Standby LED blinks every 48 s

Battery may be low or drained. Replace the device.

Device beeps twice and Standby LED blinks every 48 s

  1. Clean the device. Refer to Maintenance section.

  2. If the problem persists or if you have questions about the warranty, contact customer care center.

Device produces alarm sound unexpectedly without smoke or steam or high temperature.

  1. Identify the triggered device, indicated by a blinking Standby LED and 3 beeps every 4 s.

  2. Press Test/Hush button to pause the alarm sound. The interconnected device stops alarming within 10 s.

  3. Clean the device. Refer to Maintenance.

  4. Reinstall the device and test.

  5. If the problem persists or if you have questions about the warranty, contact customer care center.

IMPORTANT: After an alarm event, the device that has blinking Standby LED every 2 s is the triggered device. Identify the device and follow steps 3 to 5.
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