Data Output from Com'X

If

Then

The Com'X cannot connect to the EcoStruxure Facility Expert server.

If connected on the Ethernet port, check that there is no proxy present to set. If it is the case, contact your network administrator.

If connected on the Ethernet port, it is possible that your DNS server is not compatible with Schneider Electric server. Temporarily try the Google DNS address 8.8.8.8 and then contact Schneider Electric technical support.

Proceed to a Com'X restart.

Save your configuration if needed and proceed to a factory reset. Load the configuration file again and try reconnecting to the remote platform.

The Com'X is not connected to the EcoStruxure Facility Expert server.

Check that the Com'X has been properly registered in EcoStruxure Facility Expert.

If

Then

Following a successful publication, the Com'X name has not been upgraded and the devices do not appear in EcoStruxure Facility Expert tree view.

Refresh the page (Ctrl+F5).

Sign out and sign back in your Facility Insights account.

Launch again a publication test.

Wait 15 minutes and refresh the page.

Contact Schneider Electric technical support.

No usage is displayed in the widget Consumption per usage or no zone is displayed in the widget Consumption per zone.

Check that the fields Usage, Building, Floor, and Zone have been properly filled in the Facility Insights settings tab. The meter Main Meter is not displayed in those widgets.

Eight usages and eight zones can be displayed in default widget size and up to 20 usages and 20 zones in larger widget size.

There is no value in the electrical distribution widget.

Check that the Switchboard Incomer check box has been selected for one of the devices in the Facility Insights settings tab.

Some widgets are missing values.

Check the time range displayed.

There is no value in the Baseload widget.

This widget displays values from the day before.

The circuit breaker dashboard is incomplete.

Check that the circuit breaker has been properly instrumented with the complementary module (BSCM for Compact NSX and PowerPact circuit breakers).

There is no circuit breaker in the list of Assets.

Check that the is active check box has been selected for the relevant circuit breakers in the Facility Insights Settings tab.

A wrong device has been configured in the Com'X.

Use the function Replace the device in the Com'X, publish data. Data history is kept.