Frequently Asked Questions

Is it possible to commission several Com'X gateways for a single architecture?

Yes, all the gateways implemented can use the same network to send distinct data to the cloud, up to a limit of 5 Com'X gateways per site.

Is it possible to mix digital gateways on a same site?

Yes. As an example, you can receive data from Com'X and PowerTag Link C for the same site.

I already have Facility Expert Small Business (FESB) installed on a site, how can I export the energy consumption data to EcoStruxure Facility Expert too?

A business code associated with an account in EcoStruxure Facility Expert can be entered in eSetup commissioning app. Contact your Schneider Electric representative to get the business code.

Can I use any PowerTag Link with EcoStruxure Facility Expert and FESB?

Yes, but PowerTag Link C devices must be connected/paired to a Com'X gateway, and then the Com'X connects to EcoStruxure Facility Expert.

Panelboard incomer and some feeders have a rating higher than 63 amps. How can I monitor them?

You should use iEM3000 energy meters, connected to a Com'X gateway to export energy data to EcoStruxure Facility Expert.

Note that data will not be displayed in FESB app.

Can I have several PowerTag Link concentrators on the same site?

Yes, several PowerTag Link concentrators can be connected on the same site.

Be sure to enter the same site name in the Multi-site section in eSetup, otherwise the PowerTag Link concentrators will not be associated to the same site in EcoStruxure Facility Expert.

How to install PowerTag Ambient?

Consider the following two rules:

• Distance:

  • < 5 meters: direct connection between PowerTag Ambient and PowerTag Link C.

  • 5 to 15 meters: additional repeater may be required.

  • > 15 meters: add another gateway closer to the PowerTag Ambient.

• Environment:

  Do not use PowerTag Ambient with PowerTag Link C installed in a metallic enclosure. If this is the case, use Kaedra plastic box or equivalent.

Is it possible to remotely control consumption when using PowerTag Link C as a gateway?

No, PowerTag Link C will only send the data to the cloud.

EcoStruxure Facility Expert enables only monitoring, not control in that configuration.

Only SE8000 room controllers connected to EcoStruxure Facility Expert can enable HVAC equipment remote control.

How many energy meters are included in the EcoStruxure Facility Expert - Enterprise subscription?

You can add as many energy meters as you need.

Is it possible to use EcoStruxure Facility Expert APIs to connect to customer server?

There are no standard EcoStruxure Facility Expert APIs that can be used, but custom requests can be addressed to your local Schneider Electric representative.

Is it possible to create a virtual meter?

Yes, it can be done by your local Schneider Electric representative.

How is degree day (DD) normalization factor calculated?

EcoStruxure Facility Expert algorithm considers local weather data base to calculate DD, Heating DD and Cooling DD variables.

How is surface normalization factor calculated?

The ratio used is based on the consumption per surface unit that has been selected in the Normalization factors parameters.

Is it possible to create a custom normalization factor?

Yes. You can normalize consumption per production units or average number of customers, for instance. To do so, you should define monthly value manually in Advanced Settings.

How many times a month and when is a report available?

Reports are automatically generated and available on EcoStruxure Facility Expert Web platform on the 5^th of each month.

The report generator is for country support people only.

Is it possible to customize reports?

Partially.

Partner logo can be implemented in the report template. It is possible to select which KPIs and tariffs options should be displayed in the monthly report.

Can I create my own reports?

Yes, by exporting raw data (.csv) from the platform for further analyses or by exporting directly the widget images (.jpeg) to build your company report.

Is it possible to customize the Energy dashboard?

No, Energy dashboard is standard, but you can change the period and select the usage and zone you want to display.

Is it possible to select or customize the widgets to be displayed on the Energy dashboard?

No, widgets are standard in EcoStruxure Facility Expert.

Is it possible to compare usages of several sites?

Yes, if usages are named the same way for every site.