Commissioning via Wiser Home

Once the Schneider Charge is installed, follow the steps to commission via Wiser Home app.

For installation refer Installation instructions.

IMPORTANT: This process should only be used by authorized/professional installers.

To download the app, scan the QR code or click on the link.

For iOS

Requires iOS 15.0 or later

Search term: Wiser Home

https://apps.apple.com/app/wiser-heat/id1222853887

For Android

Requires Android 8.0 or later

Search term: Wiser Home

https://play.google.com/store/apps/details?id=com.schneider_electric.WiserHeat

Open the Wiser Home app, tap Get started > Professional Installer.
Select your country or region to open the Add Devices menu, to display the list of supported device based on your location.
In the device list, select Schneider Charge and wait for a few seconds for the app to check the firmware version.
If new firmware is available, tap Download, else proceed with step 4.

NOTE: The app will download the latest firmware and automatically upload it to the Schneider Charge once connected to Wi-Fi®.
On the Schneider Charge Setup, tap Start setup.
Read the instructions in the app, and then tap Next.
On the Schneider Charge, when the side LED indicator turns solid green, press and hold the functional button (Push button) for 3 s.
This will create a temporary wireless network which will be active for 4 min.

NOTE: If the side LED indicator light is off, turn off the charging station and then turn on re-activate the side button.
On the app, tap Next and select one of the following method to connect to the temporary wireless network.

Tap Open camera:
IMPORTANT: Enable the camera for Wiser Home app only.
1. Tap Open camera.
2. Tap OK, on the pop-up dialog box.
3. Scan the QR code on the right-side of the Schneider Charge, to join the temporary wireless network.
Connect manually:
1. Tap Connect manually > Open Wi-Fi Settings.
2. Select the SchneiderCharge_##-##-## from the list and enter the Wi-Fi® password located on the side of the device.
3. Once connected, return to the Wiser Home app.
4. Tap Continue to proceed with the commissioning process.
Enter a New PIN, re-enter the PIN and tap Continue.

NOTE: The PIN must contain 6 to 16 digits, cannot contain the same digit more than thrice and the PIN should not have six digits in sequence

NOTE: If the PIN is already set, enter the PIN and tap Continue.If you enter the wrong PIN more than 3 times, tap OK on the pop-up menu and retry after 5 min or refer resetting the PIN for reset.
On the next page, enter the New PIN and tap Connect.
Wait for a few seconds for the app to check the charger firmware version.
If the charger has the latest firmware, proceed with step 11.
Tap Update to Download v3.4, to upgrade to the latest firmware.
Wait for a few minutes to complete firmware update.
Tap Max charging current to set the maximum charging current depending on the device type.
You can use the sliding bar or –/+ to limit the charging current and tap Save.
Tap Network Settings > Continue and select the way to connect the charger to the internet.

IMPORTANT: If you have a Wiser Hub for remote monitoring and control, make sure that both the Schneider Charge and the Hub are connected to the same Wi-Fi® network.
- Wi-Fi: You can select Wi-Fi® network from the list and enter the password or Tap Enter Wi-Fi Manually to enter the network name, security type, and password.
- Ethernet:
  NOTE:
  - Ensure that the Ethernet cable is connected before starting the commissioning process of the Schneider Charge.
  - For Schneider Charge installed outdoors or in garages without access to an internet router or Wi-Fi repeater, a wired Ethernet connection is recommended over Wi-Fi for better stability.
  - If using an Ethernet cable is not feasible, it is advisable to install a Wi-Fi repeater near the Schneider Charge to ensure a reliable connection.
Wait for few minutes for the charger to be configured.
After current and network setting, tap Next on the setup page to continue.
Tap Restart Schneider Charge to restart the Schneider Charge.
Please wait for few minutes in order to finish setup and connect to the internet.

Schneider Charge will be restarted according to the applied configuration.
The front LED will turn to solid green after restart, confirming that Schneider Charge is successfully connected for remote operation.
After restart, tap Handover to customer to share the PIN with the customer and tap I’m finished to complete commissioning process.

NOTE: The front LED slowly pulse amber when the Schneider Charge is not connected to the internet. Refer to the troubleshooting section for support.