Resetting the device

You can manually reset the thermostat to factory settings or perform a soft reset.

To perform a Soft reset :

Press and hold the O touch button for more than 20 seconds.
The thermostat flashes Sr, indicating soft reset, and it is selected when the button is released.
The Sr will flash to confirm the soft rest.

NOTE: To cancel the soft reset, press and hold the O button for more than 30 seconds. This reverts the thermostat's UI back to its previous state before the touch button is pressed, with no change in a functional state.

A soft reset will:

Delete all Zigbee connection details.
Delete all cloud and account details maintained by the device to allow re-registration.
Revert to the default setpoint in manual control.
Maintain all Factory settings e.g. MAC address.
Retains installer configuration to ensure proper functioning after rejoining or re-registration.

To perform a Factory reset :

Press and hold the O touch button for more than 25 seconds until thermostat flashes Fr
Release the button when Fr flashes on the Dot-matrix display to confirm the factory reset.
The thermostat resets to factory defaults and returns to the preset selection screen after 5 seconds.

NOTE: To cancel the factory reset, press and hold the O button for more than 30 seconds. This restores the thermostat’s UI to its previous state without changing its functional settings.

A factory reset will:

Delete all Zigbee connection details.
Delete all configuration data.
Delete all schedules information.
Revert to the default setpoint in manual control.
Maintain all Factory settings e.g. MAC address.