Troubleshooting

Thermostat temperature measurement is not accurate.

Check the installation location for possible air flow in conduit box or installation tube.

Make sure there is proper sealing of the conduit box or installation tube, to prevent airflow from affecting sensor performance.

The thermostat has gone offline.

• The thermostat is not On.

• The thermostat is no longer in signal range of the Hub.

• Turn the thermostat Off and On.

• Move the Wiser Hub closer to the thermostat.

Unable to join to the Wiser Hub (blinking red LED).

Poor signal between the Wiser Hub and thermostat.

The devices have no power (Thermostat/ Wiser Hub/ Wi-Fi^® network).

• Rejoin the thermostat in the app.

• Turn on the devices power (Thermostat/Wiser Hub/ Wi-Fi^® network).

Unable to set the room temperature by the app.

Wiser Hub signal is weak or not connected to the Wi-Fi^® network.

Check for a Wi-Fi^® signal.

Find and Bind

When the user press and hold O button for more than 8 seconds, Fb LED is displayed on the thermostat matrix display.
It is a Zigbee function, can be ignored.

X mark is displayed on LED matrix.

Device is lock and LED matrix displays X.

Hold O button for 5 seconds to exit the menu.

is displayed along with the device on the Control screen.

• The floor sensor is reporting a fault.

• The thermostat is reporting a fault.

• The room temperature is detected by the floor sensor, while other sensors are available in the room.

• The room contains multiple flush mount thermostats that are configured differently.

• If the floor sensor is reporting a fault, replace the floor sensor.

  NOTE: You can not control the temperature in the concerned room using the Wiser Home app, until you replace the floor sensor.

• If the thermostat is reporting a fault, contact your installer.

• If the room temperature is detected by the floor sensor, while other sensors are available in the room, remove all other sensors from the room.

• If the room contains multiple flush mount thermostats that are configured differently, reassign the thermostats to other rooms.