Troubleshooting

Symptom	Possible causes and solutions
Connector plugged into electric vehicle but not charging.	Verify that the connector is inserted properly by unplugging and plugging it back into the electric vehicle’s socket. Verify the charging sequence by following the procedure described in connecting the charger.
Charger’s LED light green slow pulsing (EVlink Home Smart only)	Reboot the EVlink Home Smart and wait 10 s before to energize it. EVlink Home Smart is not connected to the cloud If using Wi-Fi: Verify that you connect EVlink Home Smart to a 2.4 GHz Wi-Fi with WPA2 password Verify that the SSID and password are correct. In case the Wi-Fi signal is too weak: connect the charger with Ethernet cable, or add a Wi-Fi range extender.
Charger’s LED illuminated red.	Verify that the stop button isn’t locked, by rotating it 90° clockwise. If not, switch off the power supply of the charger. Unplug the connector from the electric vehicle. Switch on the power supply, wait for the charger to become ready (LED glows green), before reconnecting the connector to the electric vehicle. Check the power supply is securely wired to the charger’s PE (Protective Earth) terminal.
Charger’s LED off.	No power supply as charger might be damaged. Switch off the power supply to the charger. Please contact Schneider Electric’s Customer Care Centre.
Charger’s LED red blinking (*Applicable only to France.)	Verify that the TIC cable is connected correctly or not for EVlink Home Smart with TIC function.
Device not removed from the system	Hub disconnected from the network. (Applicable only for users with EVlink Home Smart and Wiser hub installed together) Charger unavailable. Device connected to another home network. Try setting up the device again. If still the error persists, contact customer support. Tap Help and support in Device Details page.
Device not paired with the Hub	Hub disconnected from the network. (Applicable only for users with EVlink Home Smart and Wiser hub installed together) Charger unavailable. Device connected to another home network. When you enroll another device, the hub will block from re-enrolling it (as user can only register one device) . Contact customer support - tap Help and support in Device Details page.
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