SUG_Wiser_India-00

About Signal Strength

Z-Wave signal strength indicates the signal quality between your devices and the Wiser Automation Gateway. The closer the RSSI (Received Signal Strength Indicator) value is to 0, the better the signal. For example, an RSSI of -50dBm is a good signal, while an RSSI of -80dBm indicates poor signal.
NOTE: The signal strength can only be seen when you set up the Wiser Automation Gateway with Ethernet.

Signal Strength Indicator

There is four different levels of signal strength:

Good Signal (between 0 & -54dBm)

Normal Signal (between -54 & -79dBm)

Poor Signal (<-79dBm)

Bad Signal (device is offline)

Cause of Poor Signal

Connectivity issues can be caused by various factors, such as:

  • Distance between the Wiser Automation Gateway and devices: The signal becomes weaker as the devices move farther apart.

Troubleshooting

  1. Place the Wiser Automation Gateway into open space.

  2. Make sure you check if all powered devices are switched on and working normally.

  3. If possible, move the Wiser Automation Gateway closer to the device with signal issues.

  4. Try to remove any physical obstructions between the Wiser Automation Gateway and the device with poor or no signal.

Help & Support

If you require further assistance, contact customer care.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

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